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Warranty Policy

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Policy Statement

Ko-ken Canada (“Ko-ken”) prides itself on Ko-ken Tools’ durability in the field and strong customer satisfaction. Ko-ken warrants that each product sold shall be free from defects in material and workmanship under normal application, use, and service for the life of the product.

Ko-ken Canada is not obligated to provide warranty coverage for any tools that are still capable of performing the job for which they were intended. To validate a warranty, the requester must be the original purchasing customer of the tool. Acceptance or review of a warranty claim does not in itself confirm that the tool was not subject to abuse or misuse.

Ko-ken’s sole obligation under this warranty, at its sole discretion, is to repair or replace, free of charge, any part or parts found to be applicable for warranty coverage, provided that:

The product is delivered, postage prepaid, to Ko-ken Canada, 415 Traders Blvd E, Mississauga, Ontario L4Z 2E5, Canada, and

The product has not been subject to abnormal use in any manner.

Ko-ken Canada shall not be liable for incidental, special, or consequential losses, costs, or damages incurred by buyers or others arising from the sale, warranty, handling, or use of the product.

Abnormal Use
  • Misuse
  • Accidents
  • Modifications
  • Unreasonable Use
  • Abuse
  • Neglect
  • Lack of maintenance
  • Improper storage
  • Overloaded
  • Corrosive environment
  • Used as a hammer 
  • Natural Disasters or Fire

Ko-ken tools are known to last longer in high volume manufacturing in comparison to competitors, however, their lifetime is still limited in such environments. Therefore, Ko-ken Canada does not warrant tools for high volume manufacturing usage. 

 

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL KOKEN BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHER DAMAGES IN EXCESS OF THE REPLACEMENT COST OF THE DEFECTIVE PART(S).

Ko-ken Canada will only honor warranties for products purchased directly from authorized distributors designated by Ko-ken Canada by/for customers who were residing in Canada at the time of purchase.

 

Note that if you purchased your Ko-ken product oversees or by an unauthorized distributor then you have to reach out to the original vendor for warranty. Ko-ken Canada is only liable for its distribution of Ko-ken Tools within Canada.

Please note that SKUs which are no longer active are not eligible for warranty coverage. This includes discontinued models and inactive part numbers that are no longer in production or available in our current catalog. We cannot offer replacements or redemptions for such items, as inventory is no longer maintained. Additionally, products sold under the ATTIC SKU designation—typically older items offered in limited quantities and noted for having cosmetic imperfections or blemishes—are sold as-is and are not covered under our standard warranty policy.

Apply for Warranty

Applicable for warranty replacements/refunds for all all warranty fulfilments.
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